Using your inbox’s split-view feature
Learn how to use the split-view feature in your tawk.to inbox.
Learn how to use the split-view feature in your tawk.to inbox.
Last night my family and I dined at a Michelin guide rated restaurant in Latvia. Mid-way through our meal, my
Burnout. It shows up as an unintended short reply, unexplained fatigue, or the inability to function at full capacity.
How do you know if you have burnout? What causes it? And how can you, as a business owner, avoid burnout or recover from it?
In this article, we’ll take a look at what you can do to overcome this common challenge.
In the e-commerce business, 24×7 availability isn’t a luxury — it’s a requirement. We spoke with Seion Pyle, CEO of Required Marketing, to learn about how the company supports it’s e-commerce clients by giving them access to customers through live chat and support teams tailored to their businesses.
When we want information about a product, what we find is determined by search engines. Moving your knowledge base articles to the top of the Search Engine Results Pages with an effective SEO strategy not only helps your customers find answers to questions about your products and service — it also introduces potential new customers to your brand.
Welcome to the second article in our three-part series on all things content marketing for small businesses (you can check out part one in our previous article). This time, we’re sharing a six-step checklist to help you get started with your content marketing strategy today.
Welcome to the second article in our three-part series on all things content marketing for small businesses (you can check out part one in our previous article). This time, we’re sharing a six-step checklist to help you get started with your content marketing strategy today.
As it turns out, “content” is much more than just a Millennial marketer’s buzzword. In fact, it’s arguably the best long-term marketing strategy around. Content marketing is an increasingly popular tactic for small and large businesses alike.
Walk into a Ritz-Carlton hotel and every need is anticipated. Any issue is handled swiftly. And professionalism and respect are communicated at every level.
What is it that makes the Ritz-Carlton’s customer service so extraordinary? And how can we apply that to serving our customers in live chats?
Let’s start with three steps …
With all of the options available for managing your business online, how do you know which are right for you? Shawnna Leonard, Founder at SimplicityKEY, simplifies technology and guides entrepreneurs to the solutions they need for business growth. We spoke to Shawnna to learn more about her strategies for client success and how she’s using tawk.to.
Your business deserves effective digital marketing. You work hard each day to create a high-quality experience for your customers. The world needs to know more about it! VAs can help your business with SEO, content creation and even social media management. Let’s dive into all the ways a VA can enhance your digital marketing.
Good business is all about connection. As we find ourselves surrounded by technology and automation, customers are looking for human interaction, a sense of personality that helps them to build trust. Creating a consistent brand personality is essential for developing strong relationships with existing and potential clients. Your business’s personality is who you are as a professional, and it’s who your customers interact with.
Lead generation. It’s no secret that it’s the holy grail of digital marketing for businesses. You want to attract qualified leads and know high-quality content is important. How do you know which content to create? And how do you get more visitors to see it? Let’s tackle these key questions with three steps to capture more leads this year.
PepperShop’s e-commerce and Point of Sale (POS) solutions make it easy for brands to create their own online shops, sell directly on major channels, and manage retail operations. We spoke with Daniela Fässler, Marketing Manager, to find out how PepperShop is helping businesses use live chat to assist customers wherever they are.
Holding remote team members accountable can be challenging, and time-tracking software has become a popular solution. Where do time trackers cross the line and how much is too much? Keep reading to find out more about time-tracking, what we’ve learned working with a remote crew, and what’s working now.
Your business has strategic revenue-focused goals to hit this year. Yet new growth often comes with new responsibilities for your current staff. Workloads increase. Teams hit max capacity. And overloaded employees show signs of burnout. At these times, business owners often realize the benefits of hiring a Virtual Assistant (VA) to provide support.
When a remote team member leaves your business, how can you know your accounts will remain secure? The average employee now stays for only 4.1 years, and companies want to know how to take the risk out of job transfers. Here’s a checklist of best practices based on what we’ve learned working as an internationally-distributed team.
With the transition of paper business cards to digital, how can you get the most out of the newer, greener options? We spoke with David A. Glück, Founder and CEO, to learn how Cmycard is helping businesses generate quality leads and real-time conversations.
Time — it’s our most precious resource. Yet when you’re an entrepreneur or the founder of a growing startup, it often seems to be in short supply. We hear you. To help you make 2023 the best year yet for you and your business, here are some practical strategies you can use to save time in the new year.
We’ve gathered some of the metrics we track regularly here at tawk.to. You can use these to increase customer loyalty, satisfaction, and sales.
Most customers expect their help requests to be resolved in only one interaction. Yet that’s not always possible. So what’s the next best alternative?
Here are some ticketing strategies we use at tawk.to to speed up help desk responses. With these under your belt, you’ll be ready to win new customers while better serving the ones you have.
What matters most in customer service and how can we measure it? KPIs, short for Key Performance Indicators, can help you reach your customers service goals by giving you a snapshot of your team’s performance at any given time.
We’ve gathered some of the metrics we track regularly here at tawk.to. You can use these to increase customer loyalty, satisfaction, and sales.
As co-founder of ShareitEffect, Luke Brandley knows the value of a good recommendation. His app gives Shopify customers a simple way to recommend products directly from their shopping carts. We spoke with Luke to hear how tawk.to supports ShareitEffect’s customer service and SEO and why he recommends it to the businesses he works with every day.
The holidays are just around the corner and we can all agree it’s a busy time of year. It’s a crazy time for commerce, both in-person and in the digital space.
With that in mind, we thought we’d share a few tips and give you a boost in preparation for shoppers coming your way.
The Sales process has shifted from the business to the customer. We “google” for answers. We turn to Social media to ask our friends what they think or where they went.
As a business with an online presence, it’s essential to show up across multiple channels. So how can we position ourselves where future customers can stumble onto our profiles?
Powerlinx helps businesses connect through a simple B2B app that allows them to find customers, suppliers, partners, and even the financing they need to accelerate growth. We spoke with Meir Shachar, CEO, to learn how this B2B matchmaking app is using tawk.to to open the way for faster communication and business growth.
The 2022 Plan ₿ Forum brought tawk.to executive teams together with pioneers and progressive political figures to share ideas and knowledge about the present and future of the token economy. Here are our takeaways from the event.
Tech is at an all-time high and we’ve somehow lost real conversations along the way. Deep discussion between two people seems to happen less and less. How is real talk relevant to your business? And what does it look like in today’s digital sphere?
We’re excited to announce the Beta release of tawk.to Contacts, a feature-rich and easy-to-use CRM. With Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of the tawk.to dashboard. And it’s 100% free!
As a leader and speaker in the events industry, Jonathan Fudge is dedicated to sharing the best tools and resources with others — whether he’s supporting a philanthropic organization or inspiring other business owners. We spoke with Jonathan to find out how tawk.to allows him to put his customers first while helping others do the same.
This year’s Digital Summit Series brought founders, marketers, SEO specialists, content creators and PR strategists together at the Raleigh Convention Center. Featured speakers shared the latest on what’s working in digital strategy, busted common myths and uncovered new trends in social, search and content. Here are some of our top takeaways.
What can you take off of your daily to-do list? The answer may surprise you. Here’s a checklist with 221 tasks you can assign to a Virtual Assistant — so you don’t have to add another desk to the office, create a new position, or give up your weekend figuring out how to do something you never wanted to do in the first place.
From his first Shopify website in 2014 to the success of Brands Market, Haseeb Raja has been testing and sharing tools for e-commerce. We spoke with this Co-Founder to learn about what helped him break through to success in a crowded industry and how tawk.to makes a difference.
A searchable Knowledge Base makes it easy for your customers and team members to find their own answers — exactly when they need them. Yet facing an empty Knowledge Base can be daunting. Try these time-saving shortcuts and strategies for growing your Knowledge Base with the answers your customers are looking for now.
Negative reviews break sales. Yet they can also provide useful insights. So how can you learn from critical feedback without sacrificing your reputation?
While you can’t control reviews, you can control how you respond to them. And how and when you respond matters. Here are six simple strategies to make negative reviews work for your business.
When Nishit Kotak launched his digital marketing agency, he faced a challenge shared by businesses of every size: how to engage and convert visitors before they leave the website. We recently spoke with him to hear how tawk.to’s live chat and customer support tools have changed lead generation for his business and those of his clients.
Self-service … speed … efficiency. The future of customer service depends on removing friction and making it easy for customers to get things done. As new generations of digital natives enter the marketplace, will you be ready?
Going the extra mile in chat can turn your visitors into customers and your customers into loyal fans. Here are a few strategies our support team relies on every day to make every chat a great one at tawk.to.
What’s the secret to long-term #customerhappiness? We spoke to Erin Smith, Director of Sales, to learn about Swoogo’s approach and how tawk.to plays a part in developing customer relationships that stick.
Ask any business owner if customer success matters, and they’ll undoubtedly say yes. Yet with every product and growth stage, how you help your customers realize their goals changes. We spoke with Kristaps Beinerts from the Customer Success team to find out what he’s learned throughout tawk.to’s rapid growth and what strategies are working now.
Above all, you need to be there for your customers.
We all know what it’s like to be left hanging. Whether by a friend, a service or a business, it’s a frustrating and unpleasant experience. So it’s understandable that customers prefer to do business with companies they can rely on and who’ll respond in real time to any queries or concerns.
Big Media works with event organizers to deliver virtual and hybrid events on the Virtual Expo platform. We spoke with Malcolm Stewart, Design and Technical Director at Big Media and Virtual Expo, to learn how partnership with tawk.to has brought new opportunities to streamline setup and communication for events.
How can you give your Virtual Assistant a strong start as a new member of your team? We spoke with Aldie and Fatti from tawk.to’s HR department to hear what they’ve learned after onboarding hundreds of VAs for the monthly subscription service.
We’re big fans of chat at tawk.to, yet we know some prefer other methods of communication. That’s why we’re excited to announce an update to our Video + Voice + Screensharing add-on. Best of all, you can try it out yourself right now with a one-week free trial.
Some customers need a little extra nudge and a great email template is the easiest way to follow up. We’ve put together a collection of templates that may be just what you need to get that long-awaited response from a potential client.
Congratulations — you’ve hired a Virtual Assistant! Now, what’s the next step? Great working relationships begin with great conversations. Discover some of our best communication strategies for getting the most out of working with your VA.
Now it’s easy to track your remote team’s performance. When you subscribe to our monthly Virtual Assistant Service, you’ll receive a customized daily summary of each VA’s completed tasks. You choose the metrics to track. Your report helps you set expectations, hold team members accountable, and correct minor issues before they turn into roadblocks.
We’ve rolled out a brand new update to enhance the mobile experience at tawk.to. Our latest update brings you a clean new interface and user-friendly navigation. Whether you’re answering chats on the go, adding a new shortcut or replying to a ticket, you can find and share information more quickly than ever.
The tawk.to Dashboard is full of features made to improve your conversations with visitors. Shortcuts offer you a quick and easy way to respond to chats with templated answers. Use the tips and suggestions in this article to save time and enhance your ability to chat.
Learn how to use the widget to elevate your customer service to new heights.
Great news! Our new Vue.js and React.js plugins provide seamless integration, connecting app users directly to your support team. Quickly develop solutions for customized widget behavior. All functions in our JavaScript library are available and work with the plugin.
Social posts … the inbox … payroll. For small business owners wearing multiple hats, getting to the bottom of the to-do list can be daunting. If you’ve been thinking about hiring a VA and still haven’t taken that step, this complete guide will get you started and on your way to reclaiming your time.
Ask any master craftsman at any discipline and they will tell you, that in order to master your craft; you need to first master your tool(s). So here are 9 things you probably didn’t know you could do with www.tawk.to :
Now you can share a video, qualify leads or offer a search bar in your widget with tawk.to’s newest feature. Widget Cards make it easy to share almost any kind of content with your visitors. It’s like having a mini-website in the chat. And it takes only seconds to build.
We’re excited to announce a new email update at tawk.to. Our dedicated team of developers has just released a new feature and it’s now available for every subscriber at tawk.to: a default Ticketing Email address automatically customized to match the name of your chat property. Learn more here.
Whether your virtual event is scheduled for next week or next year, one step is essential — offer live chat. Here’s how FREE live chat brings guests and exhibitors together for a virtual event experience they can’t wait to schedule again next year.
As business owners, we want our brands to be known, trusted, and remembered. Today we’re excited to announce the launch of our new white label feature for your Knowledge Base. What is white labeling? Why are we getting so many requests? And what can white labeling do for your business?
Human beings are wired to connect. Whether we’re stopping by a friend’s house or walking into a local store, a warm welcome has the power to lift our spirits, make our day brighter in any weather, and keep us coming back. Find out what’s working now to grow your business online and connect with customers — One Small Step at a time.
We’re excited to announce the beta release of Knowledge Base – a free customizable and hosted Help Center that both your team and customers are going to love.
New York’s Javit’s Center was filled with retail’s most influential leaders and experts for the annual National Retail Federation’s NRF Retail Big Show 2020 Vision. Defying the notion that today’s consumer industry doesn’t have any room for physical retail anymore, the event was teeming with startup founders, tech innovators, e-commerce executives and retail advocates who shared their insights during keynote speeches and fireside chats in front of a record 40,000 attendees in the event hall.
The age of the internet and social media has opened doors for online communications, allowing business owners to communicate instantly with customers across the globe. By communicating effectively with customers, and with other business people, entrepreneurs can build positive brand reputations, professional credibility and work opportunities.
The twenty-first century is instant. A mass global market is never more than a few clicks away. People are more diversely and internationally connected than ever before, thanks to the rise of social media and everybody has a voice and a platform to shout it from. Today’s young people are surrounded by opportunities for business creation and growth.
Web trends are forever changing, but there are some that will be just as relevant in 2020 as they were in 2019. Balancing functionality with an eye-catching design may seem difficult, but if you can master it, you’ll set yourself up for higher user engagement and ideally, a higher conversion rate.
People love experiences. We enjoy sights, sounds, different sensations. We like trying out cool, new stuff and having fun! That’s why experiential marketing works and why huge corporations are devoting considerable chunks of their advertising budget to experiential marketing.
It’s one of those phrases that any consultant worth their salt will have in their vocabulary… and will be willing to liberally throw around. Process automation. But what is it? What are the benefits and why do you need it in your business?
If you manage a business and have a direct hand in hiring employees, you know that finding great talent can be a daunting task. It’s a process that can be frustrating especially for small and medium-scale enterprises, with the job market usually dominated by bigger, more established corporations.
It can be a very fine line, getting the balance right between having enough processes within your business to ensure it runs smoothly, while not adding so many that it becomes a bureaucracy that would make even the government blush.
Our world is becoming increasingly globalized, and this has a huge impact on the way we do business. The global digital marketplace gives businesses the chance to reach clients from all over the world, providing fantastic growth and expansion opportunities.
Owning and operating a business requires an extensive set of skills. Experienced business connections can provide much-needed advice and industry insight, helping to avoid mistakes in marketing, product creation, communications, and time management.
A top-notch landing page is one of the most important parts of driving traffic to a site, once you’ve got the traffic, it’s time to make the most of it. Just like a good first impression, there are a few key techniques that can help a business convert the traffic they work so hard to maintain.
The Dallas run of Digital Summit series was packed with online marketers, brand experts and content producers. Keynote speeches focused on content development, SEO, analytics and customer journey.
A glowing remark from a returning customer. Candid compliments about your secret sauce. Rave reviews of your superb service. All these are testimonials that prove that your business is making your clients happy. But how do you get all these “oohs and ahhs” to start working for you and open the door to more profits?
SMX East 2019 has come and gone once again in The Big Apple. Attended by SEO experts from Microsoft, Google, Bing, to name a few, the event was packed with both people and knowledge. Here are our top takeaways from the event.
There’s a well-known theory in business and sales, it’s far easier to sell more to an existing customer than it is to find a new one. It’s well-known because in most cases, it’s true. Getting the most out of your loyal customers is a great way to increase revenue but there are a few common pitfalls that come with the territory. Knowing what to avoid leads to knowing how to upsell the right way.
Dubbed the Ultimate Digital Marketing ‘Unconvention’, this year’s edition of UnGagged in Los Angeles gathered experts in SEO, analytics and online marketing. With more than 40 sessions and keynote speeches, there was plenty of valuable information on offer. Here are our key takeaways from the event.
Our quest to meet up with tawkers around the world continues! Next up we’re heading to Vancouver for the Golden Owl Awards, we’ll be in town from November 18th to 19th and we’re excited to meet as many of you in person as possible, so we can listen, learn and continue to grow with you.
People want to belong. With our lives moving online more and more, the need for that sense of community still exists but how we fulfill that need is changing. Building a community online allows you to connect more closely with your target market. For any purchase, a potential buyer has the entire internet at their fingertips. They’re spoiled for choice. So how do you become the choice they ultimately make?
We’re continuing our tour of South-East Asia and we’d love to meet you along the way! It’s been incredible to meet up with so many of you from around the world and hear your stories. Next up is the Philippines, we’ll be in Davao City and Manilia in November.
As workloads increase and more becomes expected of us, we hear more and more about the importance of multitasking. For many of us, the idea that we need to multitask in order to truly be productive at work has become the norm. Many of us are probably multitasking at our jobs right now. It’s time to stop and here’s why…
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!