We’re big fans of chat at tawk.to, yet we know some prefer other methods of communication. That’s why we’re excited to announce an update to our Video + Voice + Screensharing add-on. Best of all, you can try it out yourself right now with a one-week free trial.
What is the Video + Voice + Screensharing add-on?
Give your customers the option to choose how to speak with you. Video chats, voice calls and two-way screen sharing allow you to get personal, solve problems in real-time and offer the best customer service you can.
Now, anyone on your site or a hosted chat page has more ways to connect with you. Screen sharing is limited to the desktop app. However, Video and Voice calls are available on mobile.
To learn more about the Video + Voice + Screensharing add-on, check out our Knowledge Base article in the Help Center: Getting started with Video + Voice + Screensharing
So, what’s new?
Previously, once Video + Voice + Screensharing was enabled, any visitor was able to start a session and request a video chat, a voice call or a screen sharing session.
The add-on has now been updated and this functionality can be switched on or off in the Dashboard. This means if you prefer to give only agents the power to initiate a video chat, a voice call or a screen sharing session, you can.
Did you say something about a FREE trial?
That’s right, you can try out the Video + Voice + Screensharing add-on for yourself now. And it’s completely free for a week. See if it works for you and, most importantly, if it helps your customers.