Q1 2026: Omnichannel grows, automation expands, and AI gets smarter
In the first quarter of 2026, we’ve focused on bringing those improvements together. From deeper omnichannel capabilities to more powerful automation and meaningful AI upgrades, these updates are designed to help you respond faster, stay organized, and scale your support easily.
2025 EOY Update – WhatsApp, Dark Mode +more
Customer communication changed dramatically in 2025. Your customers aren’t “visiting” your channels anymore, they’re living in them. Messaging overtook forms. Voice notes replaced long paragraphs. And businesses that respond instantly, on any channel, saw the biggest gains in trust and conversion. Across the board, people now expect businesses to be available in real time, on […]
Announcing the release of Contacts — a free CRM
We’re excited to announce the Beta release of tawk.to Contacts, a feature-rich and easy-to-use CRM. With Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of the tawk.to dashboard. And it’s 100% free!
UPDATE: Our new Video + Voice + Screensharing feature puts you in control
We’re big fans of chat at tawk.to, yet we know some prefer other methods of communication. That’s why we’re excited to announce an update to our Video + Voice + Screensharing add-on. Best of all, you can try it out yourself right now with a one-week free trial.
