Knowledge Base & Help Center Creation

Learn how to customise your tawk.to Knowledge Base for multiple languages and create a better experience for your global audience. This video walks you through adding new languages, managing localised settings, and understanding how structure is duplicated while content must be translated manually to ensure accuracy and professionalism.

Don’t have a Help Center yet, or prefer to keep it hidden? In this video, you’ll learn how to deactivate the Help Center search bar in your tawk.to widget. We’ll show you two easy methods: • Switch off the Help Center toggle in Widget Content • Or edit and remove the card completely for more control You’ll also learn how to update your widget greeting so visitors aren’t prompted to use a Help Center that isn’t active. With just a few clicks, you can tailor your chat widget to fit your business setup and create a smoother experience for visitors.

Learn how to manage Knowledge Base visibility in your tawk.to chat widget and remove the search bar when it’s not needed. This video shows how to turn off the Knowledge Base search entirely, update your widget text for a cleaner chat experience, or hide only the search bar while keeping articles visible, all without affecting your live Knowledge Base or AI Assist data.

Learn how to create private Knowledge Base articles and categories in tawk.to to keep internal content secure. This video explains how article visibility works, how categories are hidden automatically based on their contents, and why private articles are excluded from AI Assist so your internal information stays internal.

💡 Ready to build your own help center? In this video, learn how to set up a Knowledge Base in tawk.to, your 24/7 self-service hub for articles, FAQs, and guides. We’ll walk you through everything from adding your logo and colors to enabling AI Assist so your chatbot can learn directly from your articles. Create content faster with AI commands or write manually; the choice is yours.

Learn how to set and use a primary category in your tawk.to Knowledge Base to create clearer navigation for your visitors. This video explains how primary categories control breadcrumb paths, how to assign articles to multiple categories, and how pinning one ensures a consistent and logical context when readers find your content through search.

Discover how the tawk.to Knowledge Base helps you deliver 24/7 self-service support while reducing repetitive enquiries for your team. In this video, we cover how to create fully customisable help centres for each property, manage public and private articles, support multiple languages, match your branding, and integrate your Knowledge Base directly into your chat widget.