Every time we develop an e-commerce website for a client, we speak to them about tawk.to and then we implement it so that they can communicate with their clients.— Seion Pyle, CEO, Required Marketing
In the e-commerce business, 24×7 availability isn’t a luxury — it’s a requirement. We spoke with Seion Pyle, CEO of Required Marketing, to learn about how the company supports its e-commerce clients by giving them access to customers through live chat and customer support teams tailored to their businesses.
1 – First of all, can you tell us about your business?
Required Marketing is a graphic design and marketing company based out of New York City. We formed the company in 2013 to help businesses, large and small, with all of their graphic design and marketing needs
2 – How do you use tawk.to at Required Marketing
Currently, we use tawk.to in our business web chat, so that we can communicate with our clients. And we also integrate tawk.to on our platform for e-commerce. Every time we develop an e-commerce website for a client, we speak to them about tawk.to and then we implement it so that they can communicate with their clients.
3 – Why did you choose to partner with tawk.to?
The reason why we chose to partner with tawk.to, was that the integration and the type of service that they offer is basically the best that you can find out there.
It allows us to offer the service for free to our clients. The dashboard is user-friendly, and clients can use tawk.to’s webchat customer service to deliver chat service 24 hours per day, seven days per week.
4 – How do you promote tawk.to?
Basically, we promote tawk.to every time a new customer comes to us for e-commerce website development. We speak to them about tawk.to and how it’s going to help their business move forward. And also, when we’re doing our email marketing campaigns, we do promote tawk.to.
5 – What benefits are you seeing as a result of sharing tawk.to?
The benefit that we get from sharing tawk.to with our clients is the great feedback that they can communicate with their clients. And it’s the same for us here at Required Marketing Group, where we have access 24×7 to our clients or any potential clients.
We get to speak to customers not just by phone, but we can always, if a person comes to place an order, chat through tawk.to to explain to them about our services and goods.
6 – What advice can you share with new partners at tawk.to?
We believe partnering with tawk.to allows your company the ability to showcase your business because you guys help with promoting and advertising, and it really helps with B2B. So I will encourage anyone that’s looking for a great partner relationship to use tawk.to as a partner because there are so many great benefits for yourself and your clients.
Learn more about Required Marketing here: Required Marketing Group Inc. Partner Profile