“You have to be available. Not just available, but you have to be professional. You should be using professional chatting software so you can communicate with your customers and answer their queries any time.”— Haseeb Raja, Co-Founder, Brands Market
From his first Shopify website in 2014 to the success of Brands Market, Haseeb Raja has been testing and sharing the best tools for e-commerce. We spoke with Haseeb to learn what helped him break through to success in a crowded industry and how tawk.to makes a difference.
1 – First of all, can you tell us a little bit about your business?
I made my first e-commerce website through Shopify in 2014 and started dropshipping. To be honest, it didn’t work for me. I got my first order six months after I opened my store, and was not happy with the work, although I did a lot of hard work. But I didn’t lose hope, because I was just analyzing it. I was asking, “What are the mistakes I’m making?”
You see the advertisements and you say, “Oh, it’s an online business. I can do it.” No, it’s not like that. Everyone cannot do it. So after analyzing [what worked], I came across some tools and skills that are required for any entrepreneur to be successful, especially in the e-commerce business. Slowly and gradually, I was able to get my business up and running. And now, thanks to the Almighty, we are doing very well.
2 – How do you use tawk.to at Brands Market?
There were a few tools that were missing, especially on my online website. One of the most important was online chat.
You have to be available. Not just available, but you have to be professional. You should be using professional chatting software so you can communicate with your customers and answer their queries any time. I tried many, many softwares, but when I came across tawk.to, I found that it was perfect.
You have [Knowledge Base] articles that give customers options when they don’t want to chat and just want to look around. And if they can find the answers, there’s no need to chat. So that’s one of the best features on tawk.to. The widgets are totally customizable and beautiful. And the best thing is that it doesn’t make my website slow down. So I seriously enjoy tawk.to and always recommend it to my friends who are in this business.
3 – Why did you choose to use and partner with tawk.to?
I have a lot of friends who are using Shopify and other e-commerce platforms, and I always recommend products I like to others. I design stores for my clients as well. I recently designed five to six stores in a week and recommended that all of them use tawk.to. Once they saw my store, they were asking me, “What’s this software you’re using?” Because the way I designed it, it looks beautiful. You can match the colors with your theme.
4 – How do you promote tawk.to?
Once you join the tawk.to Partner program, you have the tawk.to badges you can share on your store. You can also promote tawk.to on your social networks, on your website, and to your friends and family. I always recommend tawk.to.
5 – What benefits are you seeing as a result of using tawk.to?
My customers are always asking questions, tracking orders, and making inquiries. And the good thing is you have an app in your phone, whether you have an iPhone or Android. So whether you are driving, chatting, or sleeping, you can just reply to your customers.
That’s the good thing about it. You never miss a deal. I think it’s super easy to use and everyone needs it. If you have an e-commerce business, you need tawk.to.
6 – What advice can you share with new partners at tawk.to?
tawk.to is offering a lot to their partners. It’s a win-win for both. You help tawk.to grow and tawk.to will help you grow. That’s how it works.
Learn more about Brands Market and get in touch here: Brands Market Partner Profile