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· Feedback

Your next feature is already in your inbox.

Ideas arrive mid-conversation. Feedback turns them into a public board your customers vote on, a roadmap they can watch, and a changelog that tells them when it shipped.

· Unlimited ideas· Public roadmap· Free forever
· 01 / Conversation → idea

Nobody files a feature request.

They mention it mid-chat and move on. Feedback catches it right there — one click turns the message into an idea on the board, with the contact still attached.

Sofia M.live chat

Any chance of a dark theme? I'm in this thing at 2am most nights.

214
Dark mode across the dashboard
Featureraised by Sofia M.
Liam O.email

Is there a way to pull all our contacts out at once? I need them in a spreadsheet.

168
Bulk export contacts to CSV
Featureraised by Liam O.
Diego R.whatsapp

My team logs in from everywhere — can we get two-factor on the accounts?

152
Two-factor authentication
Featureraised by Diego R.

A standalone feedback tool starts with an empty board and hopes people show up. Yours starts with every conversation you've already had.

· 02 / See it in action

The side of it you work in.

Ideas ranked by votes, moved onto the roadmap, shipped and announced — the whole workspace, tab by tab.

Feedback
1Issues
2Roadmap
3Changelog
4Analytics
01 / Ranked by votes
214
Dark mode across the dashboard
Feature32
152
Bulk export contacts to CSV
Feature14
152
Two-factor authentication
Feature9
63
Keyboard shortcuts for the inbox
Improvement4
Your customers decide what matters
02 / Drag it to shipped
In Progress2
Bulk export to CSV
Dark mode across the dashboard
Done1
Faster global search
Show the roadmap. Build in the open.
03 / Close the loop
FeaturePublished

Dark mode across the dashboard

You asked, we shipped. Every screen now has a proper dark theme — not just the inbox. Toggle it in Settings → Appearance.

From the idea
▲ 215 · Dark mode across the dashboard
Jul 12, 2026
Every shipped idea, announced
04 / See what's trending
48
Issues
1.2k
Votes
26
Avg / issue
By category
Feature
22
Improvement
14
Integration
8
Bug
4
Know what to build next
· Ranked by votes· Table or board· Fully functional· No signup required
· 03 / Three surfaces

One board.
Three things to point at.

The same ideas power all three: a board people vote on, a roadmap they can watch, and a changelog that proves you got there.

Most votedProduct feedback
214Dark mode across the dashboard
168Bulk export contacts to CSV
152Two-factor authentication
01 / The board

Demand, not opinions.

Customers post an idea and vote on the ones they want. The loudest voice in the room stops deciding your roadmap, because now you can see how many people are actually behind a request.

  • ·Ranked by votes, in a table or on a board
  • ·Categories, priorities and statuses
  • ·Separate boards per audience
  • ·Approve submissions before they go public
Planned
In progress
Done
02 / The roadmap

A link instead of “soon”.

Planned, in progress, done. Send the roadmap link rather than promising a date, and the same question stops coming back. Support gets an answer that stays true.

  • ·Public columns you control
  • ·Ideas carry their votes across
  • ·Nothing goes live until you publish it
  • ·One roadmap per board
FeatureJul 12
ImprovementJul 3
FixJun 24
03 / The changelog

Proof that you ship.

Every release gets an entry, and the entry links back to the idea that asked for it. New visitors can scroll months of steady progress — which is the cheapest trust you will ever buy.

  • ·Entries linked to the original issue
  • ·Readers can react to what shipped
  • ·Analytics on votes, views and engagement
  • ·Filter by feature, improvement or fix
· 04 / Shipped → they hear it

The 214 people who asked for it find out first.

Ship the idea, write the changelog entry, and everyone who voted hears about it — on the channel they contacted you on. What started as a chat message ends as a reply.

01They vote
208
Dark mode across the dashboard

A proper dark theme for every screen, not just the inbox.

+ 203 more
In Progress32 comments
02You ship it
FeatureDraft
Dark mode across the dashboard

You asked, we shipped. Every screen now has a proper dark theme — it follows your system setting by default.

Jul 12, 20260
03They hear back
Sofia M.live chat
Dark mode's live — you asked first.
Liam O.email
The theme you voted for just shipped.
Diego R.whatsapp
Dark mode is out. Thanks for the nudge.
✓ +0 more notified

That last step is the one everyone skips. It's also the one that makes people bother telling you the next thing.

· 05 / Setup

From nothing to a live board
in minutes

Open a board. Point your domain at it. Share the link. (Yes, that's it.)

Step 01

Open a board.

Name it, choose your categories, and decide whether submissions go live straight away or wait for your approval. One board or one per audience — your call.

Board name
Product feedback
Categories
FeatureImprovementBug
Approve before public
Step 02

Point your domain at it.

Take the free subdomain, or add a CNAME and run it at feedback.yourdomain.com with your logo and colours. SSL included, no extra setup.

CNAMEfeedback → feedback.tawk.to
feedback.yourdomain.comssl
Step 03

Share the link.

Drop it in your help centre, your footer, your chat replies. The first idea can land this afternoon — and it arrives already attached to a contact.

feedback.yourdomain.comCopy
Sofia M.NEW
“A dark theme, please.”
✓ Attached to her contact
· No card· No setup fee· No 14-day clock
· 06 / The real point

A feedback board that knows
who's asking

Two hundred and fourteen votes either way. The question is whether you can tell who they came from — and whether the answer changes what you build first.

A separate feedback tool
Dark mode across the dashboard214 votes
s.mor…@northwind.coNo history
liam.o@brightlane.ioNo history
d.rodri…@cortez.mxNo history
✕ 214 strangers
vs
Feedback on the same contact record
Dark mode across the dashboard214 votes
Sofia M.
Northwind Trading · 6 conversations · 2 open deals
Liam O.
Bright Lane Studio · 11 conversations · Customer since 2024
Diego R.
Cortez Logistics · 3 conversations · 1 open ticket
✓ 214 customers you know

Open your board today

Turn it on, pick a subdomain or point your own at it, and share the link. The first idea can land this afternoon.

· Free forever· Unlimited ideas· Free portal