Learn tawk.to
Twenty-one topic tracks and 220+ short videos. Account setup, the chat widget, the inbox, ticketing, triggers, AI Assist, integrations, and the developer API.
Onboarding stops being a bottleneck
Most chat tools throw a blank inbox at you and let you figure it out. The Academy is the alternative — short videos per topic, organised so you can watch just the track you need: getting your widget live, training AI Assist on your help docs, or wiring up your first trigger.
Pick the topic. Watch just the videos you need.
Every track is a set of short videos. Numbers below are the video count for each.
Getting Started: Account, Property & Dashboard Setup
Account, property, and dashboard setup — from signup to first chat.
Billing, Subscriptions & Invoicing
Add-ons, invoicing, payment methods, and what's free vs paid.
Chat Widget: Appearance, Language & Customization
Branding, language, and visual customisation of the widget.
Chat Widget: Behavior, Scheduling & Pre-Chat Forms
Scheduling, pre-chat forms, and routing rules.
Managing Conversations: Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Ticketing System & Email Management
Turning chats into tickets, email management, status workflows.
Triggers & Proactive Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base & Help Center Creation
Building a help center, structuring articles, search.
Data Privacy, Security & Visitor Tracking
Data handling, visitor tracking, GDPR-relevant settings.
AI Assist: Introduction & Basic Setup
Introduction to AI Assist and basic configuration.
AI Assist: Training, Data Sources & Re-syncing
Data sources, re-syncing, and keeping the model accurate.
AI Assist: Persona, Base Prompts & Chat Interaction
Base prompts, tone, and shaping how AI Assist replies.
AI Assist: Automation, Escalation & Human Handoff
Automation, escalation rules, and human handoff.
AI Assist: Lead Generation & Forms
Capturing leads and form data through AI Assist conversations.
AI Commands: Content Creation, SEO & Brainstorming
Content creation, SEO, and brainstorming with AI Commands in your dashboard.
Integrations: WhatsApp Setup & Management
Connect WhatsApp and manage those conversations from your inbox.
Integrations: Telegram Setup & Management
Set up Telegram and reply to messages inside tawk.to.
Integrations: Facebook Messenger Setup
Connect Facebook Messenger to your tawk.to inbox.
Integrations: SMS (Twilio) Setup & Management
Set up SMS with Twilio and handle texts from the inbox.
Integrations: E-commerce, CMS & Platforms
Connect e-commerce, CMS, and website platforms.
Developer & Advanced: REST API, Webhooks & Zapier
REST API, webhooks, Zapier, and advanced automation for builders.
AI Assist, covered end to end
AI Assist isn't one switch — it's five things that build on each other. This path runs the whole arc, from live-and-answering to closing leads. Follow it in order, or drop into the step you're on.
- 01SetupIt goes live on your site and starts answering.
- 02TrainingAnswers come from your help docs, not guesswork.
- 03PersonaReplies sound like your brand, not a bot.
- 04HandoffIt hands to a human at exactly the right moment.
- 05Lead GenChats turn into captured leads and form data.
Watch what you
actually need
No course gating. Pick the video that answers your question and watch just that one.