Integrations: E-commerce, CMS & Platforms
Connect e-commerce, CMS, and website platforms.
AI Assist now works with BigCommerce
Want to add live chat and AI-powered support to your BigCommerce store? 🚀 In this video, we’ll show you how to integrate AI Assist using the tawk.to app. From installing the app in your BigCommerce dashboard to connecting your property and assigning an AI Agent, you’ll learn how to set up seamless support that reduces manual work and helps you convert more visitors into customers. With tawk.to + AI Assist, your team can respond in real time, automate routine tasks, and manage everything from one central inbox.
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Twenty-one tracks, 220+ short videos. Watch just the one you need.
Getting Started: Account, Property & Dashboard Setup
Account, property, and dashboard setup — from signup to first chat.
Billing, Subscriptions & Invoicing
Add-ons, invoicing, payment methods, and what's free vs paid.
Chat Widget: Appearance, Language & Customization
Branding, language, and visual customisation of the widget.
Chat Widget: Behavior, Scheduling & Pre-Chat Forms
Scheduling, pre-chat forms, and routing rules.
Managing Conversations: Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Ticketing System & Email Management
Turning chats into tickets, email management, status workflows.
Triggers & Proactive Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base & Help Center Creation
Building a help center, structuring articles, search.
Data Privacy, Security & Visitor Tracking
Data handling, visitor tracking, GDPR-relevant settings.
AI Assist: Introduction & Basic Setup
Introduction to AI Assist and basic configuration.
AI Assist: Training, Data Sources & Re-syncing
Data sources, re-syncing, and keeping the model accurate.
AI Assist: Persona, Base Prompts & Chat Interaction
Base prompts, tone, and shaping how AI Assist replies.
AI Assist: Automation, Escalation & Human Handoff
Automation, escalation rules, and human handoff.
AI Assist: Lead Generation & Forms
Capturing leads and form data through AI Assist conversations.
AI Commands: Content Creation, SEO & Brainstorming
Content creation, SEO, and brainstorming with AI Commands in your dashboard.
Integrations: WhatsApp Setup & Management
Connect WhatsApp and manage those conversations from your inbox.
Integrations: Telegram Setup & Management
Set up Telegram and reply to messages inside tawk.to.
Integrations: Facebook Messenger Setup
Connect Facebook Messenger to your tawk.to inbox.
Integrations: SMS (Twilio) Setup & Management
Set up SMS with Twilio and handle texts from the inbox.
Developer & Advanced: REST API, Webhooks & Zapier
REST API, webhooks, Zapier, and advanced automation for builders.
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