Integrations: Telegram Setup & Management

Learn how to connect your Telegram bot to your tawk.to Inbox and manage conversations in one place. This video walks you through creating a bot with @BotFather, connecting it to your dashboard, handling messages, sending files, and using features like shortcuts and AI Assist to streamline your workflow.

Learn how to connect multiple Telegram bots to a single tawk.to property and manage separate conversations from one dashboard. This video shows how to add additional bots, organise them into individual inboxes, and manage connections so your support, sales, and other channels stay clearly separated.

Learn how to disconnect a Telegram bot from your tawk.to property. This video shows how to remove a bot from your dashboard, what happens to existing conversations, and how to reconnect or permanently delete a bot if needed.

Get a complete overview of the Telegram channel in tawk.to and how it fits into your Inbox. This video explains how to manage Telegram conversations alongside live chat and tickets, use multiple bots, send rich messages, and understand key limitations so your team can work more efficiently from one place.

Learn how to manage Telegram conversations directly from your tawk.to Inbox. This video covers how messages appear across channels, how to reply and organise conversations, and how to use features like reactions, shortcuts, voice messages, and tags to keep everything running smoothly.

Learn how to troubleshoot Telegram bot connection and messaging issues in tawk.to. This video covers connection statuses, invalid tokens, missing messages, failed replies, and common limitations so you can quickly identify what’s going wrong and get your bot working properly again.

Learn how to update Telegram bot settings in your tawk.to dashboard. This video shows how to edit your Inbox Name, what can and can’t be changed within tawk.to, and when you’ll need to use @BotFather to manage bot usernames or tokens.