Billing, Subscriptions & Invoicing

📊 How Are Usage Limits Determined for tawk.to AI Assist? 🤔 Discover how usage limits for tawk.to AI Assist are calculated based on your chatbot’s activity, plan, and business needs. Learn the key factors that influence performance and how to optimise your AI-powered chatbot for maximum efficiency and customer satisfaction.

Wondering how many AI messages you’ve got left? In this video, we’ll show you how to check your tawk.to AI Assist message credit balance—so you can track usage, monitor your plan, and avoid interruptions.

Worried about running out of AI message credits? In this video, learn how to enable Auto Top-Up for AI Assist in tawk.to. Set your threshold, choose your credit amount, and keep conversations flowing without interruption.

Learn how tawk.to AI Assist billing works, what each plan includes, and how to choose the right one for your business. This video covers all four plans from Hobby through to Enterprise, including agent limits, credit allocations, and the features that unlock as you scale. You'll also see how message credits are counted, how top-ups work, and why testing in the preview never costs you a credit.

Learn how to top up AI Assist message credits on tawk.to and keep your AI running without interruptions. This video explains how credits work across AI Assist plans, how message usage is calculated, and how to manually top up or enable auto top-up so your support stays active during busy periods.

Understanding AI Assist message credits in tawk.to A quick breakdown of how credits are counted, when they reset, and what happens when you run out. Simple, clear, and everything you need to stay on top of your AI Assist usage.

Need to update your payment method or billing address in tawk.to? In this video, we’ll walk you through managing your billing details, switching payment types, and accessing invoices, all in just a few clicks.

In this step-by-step guide, we’ll walk you through how to update your payment method, manage your billing address, enable AI Assist auto top-ups, and download invoices — all from your tawk.to Dashboard. Keep your account organised, your records accurate, and your subscription running smoothly.