Developer & API
REST API, webhooks, Zapier, and advanced automation for builders.
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Eighteen tracks, 350+ short videos. Watch just the one you need.
Getting Started
Account, property, and dashboard setup — from signup to first chat.
Billing & Subscriptions
Add-ons, invoicing, payment methods, and what's free vs paid.
Chat Widget · Appearance
Branding, language, and visual customisation of the widget.
Chat Widget · Behavior
Scheduling, pre-chat forms, and routing rules.
Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Tickets & Email
Turning chats into tickets, email management, status workflows.
Triggers & Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base
Building a help center, structuring articles, search.
Privacy & Security
Data handling, visitor tracking, GDPR-relevant settings.
Integrations
Telegram, WhatsApp, SMS, Facebook Messenger, and e-commerce or CMS platforms.
AI Assist · Setup
Introduction to AI Assist and basic configuration.
AI Assist · Training
Data sources, re-syncing, and keeping the model accurate.
AI Assist · Persona
Base prompts, tone, and shaping how AI Assist replies.
AI Assist · Handoff
Automation, escalation rules, and human handoff.
AI Assist · Lead Gen & Forms
Capturing leads and form data through AI Assist conversations.
AI Commands
Content creation, SEO, and brainstorming with AI Commands in your dashboard.
AI Chatbot by Industry
See AI Assist set up for your line of business — walkthroughs for 120+ industries.
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