Triggers & Proactive Engagement

Keep visitors engaged when no agent joins right away. In this video, you’ll learn how to set up a Basic Chat Rescuer Trigger in tawk.to to automatically send a reassuring message after a short delay, prompt visitors to leave their details, and guide next steps with quick replies.

Want to make your chat widget feel more personal? In this video, tawk.to Head of Customer Success, Kristaps Beinerts, walks you through how to edit the default Welcome Message Trigger in your dashboard. Learn how to update your greeting, add suggested messages for common questions, and even link AI Assist to automatically reply — so your visitors always get instant, friendly support.

More chats starts with less friction. In this walkthrough, we cover the settings inside your tawk.to widget that makes it easier for visitors to actually start a conversation, like availability, removing barriers, making the widget more visible, using triggers properly, and sharing a direct chat link so people can message you from anywhere.

Want your chat box to open automatically when visitors land on your website? In this video, learn how to enable auto-maximize in tawk.to — a simple tweak that helps you grab attention, boost engagement, and start more conversations instantly.

In this video, you’ll learn how to create an Advanced Trigger in tawk.to that sends a follow-up message to visitors who are still browsing your site but haven’t started a chat. It’s a simple way to re-engage visitors after your welcome message, prompt a conversation, and offer help at the right moment without being intrusive.

Want to send smarter, more targeted messages to your visitors? In this video, learn how to set up and manage Advanced Triggers in tawk.to. From personalised offers to behaviour-based messages, Advanced Triggers help you start the right conversation at the right time—automatically.

Learn how to set up the “Widget Maximized” trigger in tawk.to to send a message the exact moment a visitor opens your chat widget. This video covers both the pre-built template and advanced setup options, how to control when the trigger fires, and how to avoid conflicts with existing site notifications so your widget behaves exactly the way you intend.

In this video, you’ll learn how to keep the tawk.to widget hidden on page load, then reveal it only after a trigger message fires using the JavaScript API. We walk through where to paste the API snippet inside your widget script, how onBeforeLoad can hide the widget, and how callbacks like onChatMessageSystem can show it again when your trigger message arrives. We also cover optional checks to show it only for specific messages, plus a few key testing and consent considerations before going live.