Triggers are used to create proactive chat engagement. A basic trigger will automatically open a chat window after a pre-determined amount of time and pose a question to the visitor, such as “Hello, how may I help you?”
To Setup and Use Triggers Follow These Steps:
2. If you have multiple sites and pages, choose the Property you wish to Manage Triggers for in the hamburger section.
4. To Add a New Trigger click the Green Add Trigger button in the top right corner of the Dashboard.
Set parameters depending on the trigger type:
This trigger is used to auto-respond to messages if agents don’t respond in time.
Delay message 1 minute to 1 hour.
This trigger is used to send a notification to a visitor if they have been on a particular page for X amount of time.
This trigger is used to send a notification to a visitor if they have been on the website for X amount of time.
Choose from a variety of variables to define the trigger behavior.
Note: You may also upload a photo or select an avatar for the trigger message that would be visible to your customer.