Setting Up The Remove Branding Add-On
Learn how to remove tawk.to branding and replace it with your own across your chat widget, ticketing emails, Chat Page, and Knowledge Base. This video walks you through all three areas of the setup: updating your widget and email footer text, configuring your support addresses and email authentication records, and adding a custom domain for your Chat Page and Knowledge Base. You'll also see why copying DNS records exactly as shown is the detail that saves the most trouble, and why DNS propagation means verification might not succeed straight away.
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Twenty-four topics, 220+ short videos. Watch just the one you need.
Getting Started: Account, Property & Dashboard Setup
Account, property, and dashboard setup, from signup to first chat.
Billing, Subscriptions & Invoicing
Add-ons, invoicing, payment methods, and what's free vs paid.
Chat Widget: Appearance, Language & Customisation
Branding, language, and visual customisation of the widget.
Chat Widget: Behavior, Scheduling & Pre-Chat Forms
Scheduling, pre-chat forms, and routing rules.
Managing Conversations: Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Ticketing System & Email Management
Turning chats into tickets, email management, status workflows.
Email: Connecting Your Email Inbox
Connect and manage your email inbox, single or multiple, inside tawk.to.
Activities and Pipelines
Track activities and manage work through structured pipelines.
Triggers & Proactive Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base & Help Center Creation
Building a help center, structuring articles, search.
Data Privacy, Security & Visitor Tracking
Data handling, visitor tracking, GDPR-relevant settings.
AI Assist: Introduction & Basic Setup
Introduction to AI Assist and basic configuration.
AI Assist: Training, Data Sources & Re-syncing
Data sources, re-syncing, and keeping the model accurate.
AI Assist: Persona, Base Prompts & Chat Interaction
Base prompts, tone, and shaping how AI Assist replies.
AI Assist: Automation, Escalation & Human Handoff
Automation, escalation rules, and human handoff.
AI Assist: Lead Generation & Forms
Capturing leads and form data through AI Assist conversations.
AI Commands: Content Creation, SEO & Brainstorming
Content creation, SEO, and brainstorming with AI Commands in your dashboard.
Integrations: WhatsApp Setup & Management
Connect WhatsApp and manage those conversations from your inbox.
Integrations: Telegram Setup & Management
Set up Telegram and reply to messages inside tawk.to.
Integrations: Facebook Messenger Setup
Connect Facebook Messenger to your tawk.to inbox.
Integrations: SMS (Twilio) Setup & Management
Set up SMS with Twilio and handle texts from the inbox.
Integrations: E-commerce, CMS & Platforms
Connect e-commerce, CMS, and website platforms.
Developer & Advanced: REST API, Webhooks & Zapier
REST API, webhooks, Zapier, and advanced automation for builders.
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