Integrations: SMS (Twilio) Setup & Management

Managing more than one Twilio account? In this video, learn how to connect multiple Twilio SMS accounts and inboxes to tawk.to so you can handle all customer conversations from a single dashboard. We’ll cover: • How to add a new Twilio SMS account to tawk.to • Where to find your Twilio SID and Auth Token • Setting up inbox details with your Twilio phone number and alias • Managing multiple accounts and inboxes inside your tawk.to channels With this setup, your team can streamline communication, keep every SMS conversation organised, and manage multiple brands or projects with ease.

Need a phone number for your tawk.to SMS inbox? In this video, we’ll walk you through how to purchase a Twilio phone number and link it to your account. Learn how to search for available numbers, choose the right capabilities (voice, SMS, fax), check address requirements, and complete your purchase in minutes.

Need to update your Twilio SMS inbox in tawk.to? In this video, we’ll show you how to manage your inbox configurations with ease. Learn how to update the inbox name, change your authentication token, and disconnect an inbox when it’s no longer needed. Keep your SMS integration running smoothly and your communication seamless.

Having trouble with Twilio SMS not sending or receiving messages? In this video, learn how to fix Twilio SMS delivery issues step by step. We’ll cover the key things to check, including: • Making sure your Twilio account is connected and credentials are valid • Confirming your phone number is active and has SMS enabled • Checking your Twilio balance to ensure you have enough credits • Verifying country and region restrictions under GEO permissions • Ensuring outbound SMS is enabled for your target destinations Following these checks will help you quickly identify the cause of delivery problems and get your SMS integration running smoothly again.