Chat Widget: Behavior, Scheduling & Pre-Chat Forms

Want your chat widget to match your business hours? In this video, learn how to enable and schedule your tawk.to widget so it goes offline automatically outside set hours. Customise daily availability, set multiple schedules, and keep your AI Agent in sync with your operations.

Want to capture visitor details before a chat begins? In this video, learn how to set up and customise a Pre-Chat Form in tawk.to. From collecting names and emails to adding custom fields like departments, drop-downs, or order numbers, you’ll see how to give your team the context they need to respond quickly and effectively. We’ll also cover how answers appear for your agents, how they’re saved in Contacts, and how you can use required fields to qualify leads while keeping your support process smooth.

Want more control over when and where your chat widget appears? In this video, learn how to use Availability Restrictions in tawk.to to manage widget visibility by domain, country, and platform. Perfect for tailoring support by website, region, or device — so the right people see your chat widget at the right time.

Keep your team organised and your support efficient. In this video, learn how to create and manage Departments in tawk.to—so chats and tickets go to the right people, every time. Perfect for handling growing chat volumes without missing a beat.

Learn how your tawk.to widget determines whether it appears online or offline. This video explains the hierarchy between the widget scheduler, agent availability, and offline settings so you can control exactly how your chat behaves and ensure visitors always get the right experience.