Pre-chat form with department selection
Keep your team organised and your support efficient. In this video, learn how to create and manage Departments in tawk.to—so chats and tickets go to the right people, every time. Perfect for handling growing chat volumes without missing a beat.
· Share this video
· More in this topic
Chat Widget: Behavior, Scheduling & Pre-Chat Forms
- Change how the widget behaves on your website
- Editing the widget scheduler
- How to setup the pre-chat form
- Restricting your widget by platform, domain, or country
- Understanding the widget online and offline status
Open the tawk.to Academy
Every topic and 220+ videos in one place.