Learn how to diagnose and fix incorrect responses from your tawk.to AI Assist agent using the built-in Preview tester and Knowledge Source button.
This video walks you through how to recreate a problematic conversation, trace the answer back to its source, and update the right information, whether that's a webpage, uploaded document, knowledge base article, or FAQ. You'll also see how to check your Instructions for anything that might be conflicting or unclear, and how to confirm the fix is working before it reaches a real customer.
