How to Use Your Knowledge Base as a Source in tawk.to AI Assist
Learn how to set up a Knowledge Base in tawk.to AI Assist and connect it to your AI agent for more detailed, in-depth customer answers. This video covers how to create a Knowledge Base from scratch, add categories and articles, and connect it as a data source for your agent. You'll also see how to set up your agent to share direct article links in conversation, so customers can click through for the full details.
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