Using FAQS as a data source

This video shows you how FAQs give your agent ready-made answers to your customers' most common questions. When you first set up your agent, it crawls your website to generate a starting set of FAQs automatically, so you've got something in place from day one. From there, you'll learn how to add your own questions and answers manually, upload them in bulk with a CSV file, and switch off any FAQ you don't want your agent using, all without deleting it. It's one of the easiest ways to keep your AI agent's answers accurate, consistent, and on-brand.