What to do with a negative review
Negative reviews break sales. Yet they can also provide useful insights. So how can you learn from critical feedback without sacrificing your reputation?
While you can’t control reviews, you can control how you respond to them. And how and when you respond matters. Here are six simple strategies to make negative reviews work for your business.
Moving forward with lead generation: Nishit Kotak, Co-Founder of eBusiness Marketing
When Nishit Kotak launched his digital marketing agency, he faced a challenge shared by businesses of every size: how to engage and convert visitors before they leave the website. We recently spoke with him to hear how tawk.to’s live chat and customer support tools have changed lead generation for his business and those of his clients.
How we reduced help requests with a simple self-service update
Self-service … speed … efficiency. The future of customer service depends on removing friction and making it easy for customers to get things done. As new generations of digital natives enter the marketplace, will you be ready?
Get more likes in chat by following these three steps
Going the extra mile in chat can turn your visitors into customers and your customers into loyal fans. Here are a few strategies our support team relies on every day to make every chat a great one at tawk.to.
