Getting to Aha: The journey to customer success
Ask any business owner if customer success matters, and they’ll undoubtedly say yes. Yet with every product and growth stage, how you help your customers realize their goals changes. We spoke with Kristaps Beinerts from the Customer Success team to find out what he’s learned throughout tawk.to’s rapid growth and what strategies are working now.
Why high availability is important for customer retention
Above all, you need to be there for your customers.
We all know what it’s like to be left hanging. Whether by a friend, a service or a business, it’s a frustrating and unpleasant experience. So it’s understandable that customers prefer to do business with companies they can rely on and who’ll respond in real time to any queries or concerns.
Bringing Virtual Events to life: Malcolm Stewart, Big Media
Big Media works with event organizers to deliver virtual and hybrid events on the Virtual Expo platform. We spoke with Malcolm Stewart, Design and Technical Director at Big Media and Virtual Expo, to learn how partnership with tawk.to has brought new opportunities to streamline setup and communication for events.
How to onboard your Virtual Assistant for success
How can you give your Virtual Assistant a strong start as a new member of your team? We spoke with Aldie and Fatti from tawk.to’s HR department to hear what they’ve learned after onboarding hundreds of VAs for the monthly subscription service.