Learn tawk.to
Short videos, sorted by topic. Find the one that answers your question and get back to work.
Onboarding stops being a bottleneck
Most chat tools throw a blank inbox at you and let you figure it out. The Academy is the alternative. Short videos per topic, organised so you can watch just the one you need: getting your widget live, training AI Assist on your help docs, or wiring up your first trigger.
Pick the topic. Watch just the videos you need.
Every topic is a set of short videos. Numbers below are the video count for each.
Getting Started: Account, Property & Dashboard Setup
Account, property, and dashboard setup, from signup to first chat.
Billing, Subscriptions & Invoicing
Add-ons, invoicing, payment methods, and what's free vs paid.
Add-ons
Set up, manage, and get more from tawk.to add-ons.
Chat Widget: Appearance, Language & Customisation
Branding, language, and visual customisation of the widget.
Chat Widget: Behavior, Scheduling & Pre-Chat Forms
Scheduling, pre-chat forms, and routing rules.
Managing Conversations: Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Ticketing System & Email Management
Turning chats into tickets, email management, status workflows.
Email: Connecting Your Email Inbox
Connect and manage your email inbox, single or multiple, inside tawk.to.
Activities and Pipelines
Track activities and manage work through structured pipelines.
Workflows
Workflow tutorials for tawk.to.
Triggers & Proactive Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base & Help Center Creation
Building a help center, structuring articles, search.
Data Privacy, Security & Visitor Tracking
Data handling, visitor tracking, GDPR-relevant settings.
AI Assist: Introduction & Basic Setup
Introduction to AI Assist and basic configuration.
AI Assist: Training, Data Sources & Re-syncing
Data sources, re-syncing, and keeping the model accurate.
AI Assist: Persona, Base Prompts & Chat Interaction
Base prompts, tone, and shaping how AI Assist replies.
AI Assist: Automation, Escalation & Human Handoff
Automation, escalation rules, and human handoff.
AI Assist: Lead Generation & Forms
Capturing leads and form data through AI Assist conversations.
AI Commands: Content Creation, SEO & Brainstorming
Content creation, SEO, and brainstorming with AI Commands in your dashboard.
Integrations: WhatsApp Setup & Management
Connect WhatsApp and manage those conversations from your inbox.
Integrations: Telegram Setup & Management
Set up Telegram and reply to messages inside tawk.to.
Integrations: Facebook Messenger Setup
Connect Facebook Messenger to your tawk.to inbox.
Integrations: SMS (Twilio) Setup & Management
Set up SMS with Twilio and handle texts from the inbox.
Integrations: E-commerce, CMS & Platforms
Connect e-commerce, CMS, and website platforms.
Developer & Advanced: REST API, Webhooks & Zapier
REST API, webhooks, Zapier, and advanced automation for builders.
AI Assist, covered end to end
AI Assist isn't one switch. It's five things that build on each other. This path runs the whole arc, from live-and-answering to closing leads. Follow it in order, or drop into the step you're on.
- 01SetupIt goes live on your site and starts answering.
- 02TrainingAnswers come from your help docs, not guesswork.
- 03PersonaReplies sound like your brand, not a bot.
- 04HandoffIt hands to a human at exactly the right moment.
- 05Lead GenChats turn into captured leads and form data.
Watch what you
actually need
No course gating. Pick the video that answers your question and watch just that one.