101 - Business Messaging Masterclass
10. Features
Contents
Features
In this video, I’m going to share with you six features you may not be aware existed in tawk.to. With each feature, I’m going to give you an explanation of what it is and how it works. If you need more information, there’ll be links in the description below.
1. You can forward all your emails to the tawk.to dashboard. From there, you can manage them, just like a normal ticket.
You can respond to the customer directly from within tawk.to.
You can tag them.
You can assign them to a team member.
You can even mark them as open, pending or closed.
2. Each tawk.to user can create their own profile page. Here’s mine.
The link to your profile page can be added to business cards, email signatures, social media accounts. Only you can respond on your profile page. It means customers can start a chat with you (or a team member) directly.
3. You can limit who has the ability to start a chat on your widget.
tawk.to gives you the ability to hide the widget for visitors from certain countries.
You can hide the widget on certain pages of your website.
Or you can ban visitors altogether from a chat.
All to make it easier for you to manage who you want to chat with.
4. We have a Zapier integration.
Zapier lets you connect tawk.to to more than 1,500 other web services. These automated connections, called Zaps, take minutes to set up. There’s no coding involved, and you can automate your day-to-day tasks and build workflows between apps that otherwise wouldn’t be possible.
Some cool Zaps you can set up:
You can post messages in a Slack channel when new chats begin on tawk.to.
You can send a SurveyMonkey survey when a tawk.to chat ends.
You can add contacts from ended tawk.to chats directly to Mailchimp.
5. You can set-up a direct chat link to your widget.
When a customer clicks on your direct chat link, it will open up your widget in a new browser window. It’s great when you can’t add the widget to a website or if you want to add chat to an application. It will also allow you to customize what the chat widget looks like. You can simply add it as a link, or you can mask it behind an image or icon.
6. You can hire a Virtual Assistant through tawk.to.
In an earlier episode, we mentioned the Hired Agent service. We train a team of agents to respond to chats on your behalf, ensuring you never have to miss another chat and delivering you more sales and leads from as little as $1 an hour.
We now also offer a Virtual Assistant service. These agents are not a shared resource. They are 100% dedicated to your business and can perform a number of tasks.
For example:
They can respond to chats, emails, tickets and even social media queries.
You can have them take inbound calls and/or make outbound calls.
They can perform data entry tasks.
They can provide back end support.
The list is endless.
All we need is a list of requirements and we’ll find you the perfect match!
Which means you can work on your business — not in your business.
That’s it. There are six features of tawk.to you probably didn’t know existed.
You can find more information in the description below. We also have 24×7 live chat available on our website.
Learn More:
Editing your personal profile page
Managing the ban list for your personal profile page
Blocking the widget by location
Using Messaging And Ticketing
Here is a video walkthrough of the messaging area in the tawk.to dashboard. Learn about ticketing and messaging with tawk.toFeatures
In this video, I’m going to share with you six features you may not be aware existed in tawk.to. With each feature, I’m going to give you an explanation of what it is and how it works. If you need more information, there’ll be links in the description below.
1. You can forward all your emails to the tawk.to dashboard. From there, you can manage them, just like a normal ticket.
You can respond to the customer directly from within tawk.to.
You can tag them.
You can assign them to a team member.
You can even mark them as open, pending or closed.
2. Each tawk.to user can create their own profile page. Here’s mine.
The link to your profile page can be added to business cards, email signatures, social media accounts. Only you can respond on your profile page. It means customers can start a chat with you (or a team member) directly.
3. You can limit who has the ability to start a chat on your widget.
tawk.to gives you the ability to hide the widget for visitors from certain countries.
You can hide the widget on certain pages of your website.
Or you can ban visitors altogether from a chat.
All to make it easier for you to manage who you want to chat with.
4. We have a Zapier integration.
Zapier lets you connect tawk.to to more than 1,500 other web services. These automated connections, called Zaps, take minutes to set up. There’s no coding involved, and you can automate your day-to-day tasks and build workflows between apps that otherwise wouldn’t be possible.
Some cool Zaps you can set up:
You can post messages in a Slack channel when new chats begin on tawk.to.
You can send a SurveyMonkey survey when a tawk.to chat ends.
You can add contacts from ended tawk.to chats directly to Mailchimp.
5. You can set-up a direct chat link to your widget.
When a customer clicks on your direct chat link, it will open up your widget in a new browser window. It’s great when you can’t add the widget to a website or if you want to add chat to an application. It will also allow you to customize what the chat widget looks like. You can simply add it as a link, or you can mask it behind an image or icon.
6. You can hire a Virtual Assistant through tawk.to.
In an earlier episode, we mentioned the Hired Agent service. We train a team of agents to respond to chats on your behalf, ensuring you never have to miss another chat and delivering you more sales and leads from as little as $1 an hour.
We now also offer a Virtual Assistant service. These agents are not a shared resource. They are 100% dedicated to your business and can perform a number of tasks.
For example:
They can respond to chats, emails, tickets and even social media queries.
You can have them take inbound calls and/or make outbound calls.
They can perform data entry tasks.
They can provide back end support.
The list is endless.
All we need is a list of requirements and we’ll find you the perfect match!
Which means you can work on your business — not in your business.
That’s it. There are six features of tawk.to you probably didn’t know existed.
You can find more information in the description below. We also have 24×7 live chat available on our website.
Learn More:
Editing your personal profile page
Managing the ban list for your personal profile page
Blocking the widget by location
Features
Introduction Video: 30s
Widget Design Video: 3min
Online Offline Video: 4min
Pre-Chat Form Video: 3min
Triggers Video: 3min
Responding To Chats Video: 2min
Shortcuts And Tabs Video: 3min
Three Tips Video: 2min
Team Collaborating Video: 3min
Features Video: 4min
Conclusion Video: 1min