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To create a Schedule for the Widget to be Online or Offline

Contents

To create a Schedule for the Widget to be Online or Offline Follow These Steps:

  • Go to Admin at the bottom of the left-hand sidebar.
  • Select the Chat Widget option on the left-hand side menu.
  • Scroll down to Scheduler and select your timezone.
  • Choose the city you are operating in.
  • Then set the schedule as needed.
  • Click Save.

NOTE:

  • When agents are online and the widget is scheduled to be online, consider page status to be online.
  • When agents are online and the widget is scheduled to be offline, consider page status to be offline.
  • When agents are offline and the widget is scheduled to be online, consider page status to be offline.
  • When agents are offline and the widget is scheduled to be offline, consider page status to be offline.
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