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Video Links – Using the Pre-Chat Form

Here is a video showing you how to add a pre-chat form to the visitor widget.

Contents
  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

Menu
  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

You can use the Pre-Chat Form to ask your visitors questions before the chat begins.
  • Go to Admin at the bottom of the left-hand sidebar.
  • Select the Chat Widget option on the left-hand side menu.
  • Click Edit Content in the Widget Content menu.
  • Select the Pre-Chat Form radio button, then click the “Switch” from off to on.
  • Once you have clicked the On Switch you can add the fields you would like to have in the Pre-Chat Form.
  • You can make any field required by clicking the little grey asterisks at the top right of the field.
  • You can edit the text for each field by clicking the pencil icon above each field.

NOTE:

You must have the Pre-Chat Form enabled to use the Departments feature. To use this feature please be sure to check the box that says “Request Department”. Learn how to setup Departments in tawk.to

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The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!

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