Skip to content
  • Need help answering chats? Hire chat agents for just $1/hr
  • Products
    • Live Chat
    • Chat Pages
    • Contacts
    • Knowledge Base
  • Services
    • Hire Chat Agents
    • Hire a Virtual Assistant
    • Virtual Assistant Use Cases
      • Bookkeeping and Finance VA
      • Digital Marketing VA
      • Executive and Personal VA
      • E-commerce VA
      • Health Services VA
      • Real Estate VA
      • Web Development VA
  • Customers
  • Partners
    • Become a Partner
    • Partner Directory
  • Resources
    • Help Center
    • Academy
      • Business Messaging Masterclass
      • Respond to a Chat
      • Setting Up Your Knowledge Base
    • Developers
    • Blog
  • Why Free?
  • English
Menu
  • Products
    • Live Chat
    • Chat Pages
    • Contacts
    • Knowledge Base
  • Services
    • Hire Chat Agents
    • Hire a Virtual Assistant
    • Virtual Assistant Use Cases
      • Bookkeeping and Finance VA
      • Digital Marketing VA
      • Executive and Personal VA
      • E-commerce VA
      • Health Services VA
      • Real Estate VA
      • Web Development VA
  • Customers
  • Partners
    • Become a Partner
    • Partner Directory
  • Resources
    • Help Center
    • Academy
      • Business Messaging Masterclass
      • Respond to a Chat
      • Setting Up Your Knowledge Base
    • Developers
    • Blog
  • Why Free?
  • English
Log in
Sign Up Free

Video Links – Online, Away and Invisible Status

You can set your status as an agent to either Online, Away or Invisible Status.

Contents
  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

  • To change your status go to the Top Right of the tawk.to Dashboard and use the drop-down menu.
Online Status – You are online and available to answer incoming chats.

Away Status – You are online and available to answer chats but have set the widget message to say “Away” to set the visitors expectation that you may or may not be available to answer their chat.

Invisible Status – You are offline. You are however able to see chats in the tawk.to dashboard but you can not join them. This status should only be used to monitor chats.

NOTE: You must have at least 1 agent logged into the dashboard that is not set to invisible status for the widget to indicate that you are online.

Get tawk.to

  • Web Browser
  • Windows
  • macOS
  • iOS & Android

Products

  • Live Chat
  • Chat Pages
  • Knowledge Base
  • Contacts - a Free CRM

Services

  • Hire Chat Agents
  • Hire a Virtual Assistant

Resources

  • Help Center
  • Academy
  • Developers
  • Status
  • Blog

About

  • Why Free?
  • Careers - Join Us!
  • Customers
  • Partners

Let's tawk?

The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!

  • Privacy & Terms
  • Report Abuse
  • Contact Us
[language-switcher]
Linkedin-in Twitter Facebook-f Instagram Youtube Wordpress
© Copyright 2023 tawk.to, inc. All Rights Reserved. Various trademarks held by their respective owners.
[contact-form-7 id="2264" title="LeadGen"]