How to train AI Assist to include links in responses
In this video, you’ll learn how to train AI Assist to include links in its replies, so customers can jump straight to the right page, product, or help article. We cover a few practical ways to do it: adding URLs directly into your FAQ answers, guiding link behaviour through your Base Prompt when training from your website, using a simple CSV to keep responses and links consistent, and generating keyword-based search links when you want something more flexible.
· More in this track
AI Assist: Training, Data Sources & Re-syncing
- Adding tables as a data source

- Can AI Assist Learn from my Website?

- Does AI Assist use information from previous conversations

- Filter & edit your website’s ingested data

- Using plain text data source

- Using website as a data source

- How to Fix Incorrect AI Agent Answers

- How to get AI Assist to query a Google Sheet

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