What to do with a negative review
Negative reviews break sales. Yet they can also provide useful insights. So how can you learn from critical feedback without sacrificing your reputation?
While you can’t control reviews, you can control how you respond to them. And how and when you respond matters. Here are six simple strategies to make negative reviews work for your business.
Get more likes in chat by following these three steps
Going the extra mile in chat can turn your visitors into customers and your customers into loyal fans. Here are a few strategies our support team relies on every day to make every chat a great one at tawk.to.
Why high availability is important for customer retention
Above all, you need to be there for your customers.
We all know what it’s like to be left hanging. Whether by a friend, a service or a business, it’s a frustrating and unpleasant experience. So it’s understandable that customers prefer to do business with companies they can rely on and who’ll respond in real time to any queries or concerns.
How to set your customer service team up for success
Learn how to use the widget to elevate your customer service to new heights.