Putting on the Ritz: How to create extraordinary customer experiences in chat
Walk into a Ritz-Carlton hotel and every need is anticipated. Any issue is handled swiftly. And professionalism and respect are communicated at every level.
What is it that makes the Ritz-Carlton’s customer service so extraordinary? And how can we apply that to serving our customers in live chats?
Let’s start with three steps …
Customer service KPIs to increase loyalty in 2023
What matters most in customer service and how can we measure it? KPIs, short for Key Performance Indicators, can help you reach your customers service goals by giving you a snapshot of your team’s performance at any given time.
We’ve gathered some of the metrics we track regularly here at tawk.to. You can use these to increase customer loyalty, satisfaction, and sales.
What to do with a negative review
Negative reviews break sales. Yet they can also provide useful insights. So how can you learn from critical feedback without sacrificing your reputation?
While you can’t control reviews, you can control how you respond to them. And how and when you respond matters. Here are six simple strategies to make negative reviews work for your business.
Get more likes in chat by following these three steps
Going the extra mile in chat can turn your visitors into customers and your customers into loyal fans. Here are a few strategies our support team relies on every day to make every chat a great one at tawk.to.