My wife ate a Fish Hook

Last night my family and I dined at a Michelin guide rated restaurant in Latvia. Mid-way through our meal, my wife found a fish hook in her mouth, after chewing on a piece of octopus. As a guest, and as both business and restaurant owners ourselves, we understand things like this can happen (it absolutely should not) […]

Putting on the Ritz: How to create extraordinary customer experiences in chat

Customer service via chat

Walk into a Ritz-Carlton hotel and every need is anticipated. Any issue is handled swiftly. And professionalism and respect are communicated at every level.

What is it that makes the Ritz-Carlton’s customer service so extraordinary? And how can we apply that to serving our customers in live chats?

Let’s start with three steps …

[contact-form-7 id="2264" title="LeadGen"]