What matters most in customer service and how can we measure it? KPIs, short for Key Performance Indicators, can help you reach your customers service goals by giving you a snapshot of your team’s performance at any given time.
We’ve gathered some of the metrics we track regularly here at tawk.to. You can use these to increase customer loyalty, satisfaction, and sales.
Negative reviews break sales. Yet they can also provide useful insights. So how can you learn from critical feedback without sacrificing your reputation?
While you can’t control reviews, you can control how you respond to them. And how and when you respond matters. Here are six simple strategies to make negative reviews work for your business.
Going the extra mile in chat can turn your visitors into customers and your customers into loyal fans. Here are a few strategies our support team relies on every day to make every chat a great one at tawk.to.
Above all, you need to be there for your customers.
We all know what it’s like to be left hanging. Whether by a friend, a service or a business, it’s a frustrating and unpleasant experience. So it’s understandable that customers prefer to do business with companies they can rely on and who’ll respond in real time to any queries or concerns.