Human connection: your secret to sales success

Humans are hardwired to connect. We want to feel like we belong. We want to feel like we’re understood, valued and appreciated. It doesn’t matter if you’re “hard as nails” or the eternally straight-faced big boss, we know that deep down, you crave all the warm fuzzies too.

How to sound like a human in Live Chat

So, you’ve decided you want live chat on your website but now you’re wondering, “How can my team create meaningful connections online when we’re competing with a bunch of scarily clever internet robots?”

What you can learn from an Unhappy Customer

If you’re in business for any amount of time – you’re going to have unhappy customers at some point. It’s inevitable – here’s how to deal with unhappy customers.