9 tips to maintain a positive attitude in customer service
Customer service is an industry notorious for its ups and downs. A service agent’s day can often be a mixed bag of celebrating wins and trying to fire fight complex issues. Whilst the job can most certainly be very rewarding it can also come with stress, exhaustion, and a hefty dose of frustration.
10 things your competitors can teach you about customer service
Whilst the phrase “stay in your own lane” most definitely rings true, and it’s important not to copy or become distracted by the competition, it can be very insightful to keep an eye on the rest of the market. There are always lessons to be learned from observing emerging trends and behaviors that are working particularly well for your competitors.
4 lessons we’ve learned about reducing customer churn
We like to compare customer churn to the end of a romantic relationship. For whatever reason, someone’s breaking up with you and doesn’t want to see you again. It sucks, but it’s not all doom and gloom. Find out how to reduce customer churn in four simple steps.
10 common customer service issues and how to solve them
Problems, queries, and complaints can be the trickiest parts of a customer service job. Some days you can feel like you’re saving the world, one customer-in-distress at a time, but others can feel like one long train wreck that you’re somehow supposed to salvage.