What is a knowledge base
Discover how the tawk.to Knowledge Base helps you deliver 24/7 self-service support while reducing repetitive enquiries for your team. In this video, we cover how to create fully customisable help centres for each property, manage public and private articles, support multiple languages, match your branding, and integrate your Knowledge Base directly into your chat widget.
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Knowledge Base & Help Center Creation
- Submit ticket in the knowledge base
- Customizing your knowledge base for languages
- Deactivate the help center search bar in your widget
- Remove the knowledge base search bar from the widget
- Private knowledge base articles and categories
- Setting up your tawk to knowledge base
- Primary category in knowledge base
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