Private knowledge base articles and categories
Learn how to create private Knowledge Base articles and categories in tawk.to to keep internal content secure. This video explains how article visibility works, how categories are hidden automatically based on their contents, and why private articles are excluded from AI Assist so your internal information stays internal.
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Knowledge Base & Help Center Creation
- Submit ticket in the knowledge base
- Customizing your knowledge base for languages
- Deactivate the help center search bar in your widget
- Remove the knowledge base search bar from the widget
- Setting up your tawk to knowledge base
- Primary category in knowledge base
- What is a knowledge base
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