New feature: Reporting
Hello dear tawkers! Yes, that’s how we call ourselves and you are one of us! When logging in to the www.tawk.to dashboard you might have noticed a shiny ‘NEW’ label in the main menu, as we’ve launched a new Reporting section which many, many tawkers have been asking for. It’s finally here! With reporting, you will […]
Update : Admin
Today we launched a major update to the dashboard, including a new Administration area as well as some key updates to Messaging , with some changes in how we manage shortcuts, the ban list. Admin updates : We have done away with the “Sites & Pages” area, and created a dedicated section called “Admin”. Sites & Pages are now called Properties. […]
Update: Messaging (Ticketing)
Today we launched a dedicated Messaging (Beta) section, with a major change in how we manage offline messages and history (now stored in All Messages). We also added the ability to create and accept incoming Tickets, and have created a sub-section called Contacts to track your engagement history with your users. The Basics If you have an existing ‘Site’ or […]
Update: Monitoring – what you should know.
Today we launched a dedicated Monitoring section, with changes to how www.tawk.to tracks and monitors visitors within the dashboard. There are a bunch of new features you should know about : Monitoring Visitors will no longer be displayed in the sidebar, and can now be viewed in a dedicated Monitoring section. The benefits of moving them out of the sidebar and in […]
