Update: Messaging (Ticketing)

14 Comments

  1. Henri H. says:

    I like the new Ticket System, but it have a bigger potential for more functions. At the moment I will not use the Ticket System, because I’m still missing a few key features, like the ability for a custom outgoing mail.What I don’t like is the Ticket creation from a chat, because the created Ticket has NO reference to the Chat. I will wait for more features. But you are on a good way for a free software. 🙂

    • tawk.to says:

      Thanks for the feedback Henri, we’re working on all of the things you have mentioned, they should be implemented very shortly.

    • tawk.to says:

      FYI, you can create a ticket from a chat already. When you are in a chat click “Options” then “Create Ticket”.

      • Henri H. says:

        Yeah, I saw that already. But as I said before, the reference to the Chat is missing. So for Example, I write with an customer about a problem on our webpage and this text is 25 lines long. I don´t want to copy the full text into the ticket description. I would appreciate a direct copy from the chat where I created the Ticket. It is simpler for the agent and faster to answer.

    • Corvin says:

      I would also like canned responses, links to the chats or reference #’s for the tickets, and a FAQ features. Since many users ask similar questions the questions could poll answers already available in the FAQ (this is similar to the software https://www.alwaysupport.com/ please look there for more clarification on what I am suggesting please). This would help immensely and help reduce the amount of the same questions being asked. Otherwise I feel that these new features you have begun are an excellent start – especially since you offer these for free. Thanks for all of your hard work.

  2. walter says:

    canned responses for me is a deal breaker, as my clients always ask the same questions!!

    also, a form widget to use with forwarded emails on websites would help

    great job so far

  3. Denislav says:

    Yet another great work from such a fantastic company. Thank you for everything that you do!

  4. Tom says:

    Really glad to see the ticket system. Hope custom SPF records are priority #1 !

    Thank you for all your hard work!

    Thank you

  5. Frank K. says:

    I’m consistently amazed at the features you guys continue to provide. Without question, you have the best chat system available at any price — and the price is FREE! Thank you for all that you do!

  6. Eric says:

    Really useful! I’d love to use tawk.to as a ticket system also!

    But I’ll have to wait for mail, and reply customization, you know, for logos and language essentialy.

    As usual, awesome job 🙂

  7. This is huge as I’ve been wanting to implement a ticket support system for people who may have trouble navigating the IDX home search system on my website. So now we can have both live chat options as well as support tickets? Or is it one or the other? Thanks!

  8. Adrian says:

    Got this recently for my website http://host2.co.uk as an alternative to Zopim. Its even better than my old one and its free!