Time-saving strategies for creating Knowledge Base content
A searchable Knowledge Base makes it easy for your customers and team members to find their own answers — exactly when they need them. Yet facing an empty Knowledge Base can be daunting. Try these time-saving shortcuts and strategies for growing your Knowledge Base with the answers your customers are looking for now.
How we reduced help requests with a simple self-service update
Self-service … speed … efficiency. The future of customer service depends on removing friction and making it easy for customers to get things done. As new generations of digital natives enter the marketplace, will you be ready?
Getting to Aha: The journey to customer success
Ask any business owner if customer success matters, and they’ll undoubtedly say yes. Yet with every product and growth stage, how you help your customers realize their goals changes. We spoke with Kristaps Beinerts from the Customer Success team to find out what he’s learned throughout tawk.to’s rapid growth and what strategies are working now.
How to onboard your Virtual Assistant for success
How can you give your Virtual Assistant a strong start as a new member of your team? We spoke with Aldie and Fatti from tawk.to’s HR department to hear what they’ve learned after onboarding hundreds of VAs for the monthly subscription service.