How we reduced help requests with a simple self-service update
Self-service … speed … efficiency. The future of customer service depends on removing friction and making it easy for customers to get things done. As new generations of digital natives enter the marketplace, will you be ready?
Get more likes in chat by following these three steps
Going the extra mile in chat can turn your visitors into customers and your customers into loyal fans. Here are a few strategies our support team relies on every day to make every chat a great one at tawk.to.
Promoting customer happiness: Erin Smith, Director of Sales, Swoogo
What’s the secret to long-term #customerhappiness? We spoke to Erin Smith, Director of Sales, to learn about Swoogo’s approach and how tawk.to plays a part in developing customer relationships that stick.
Getting to Aha: The journey to customer success
Ask any business owner if customer success matters, and they’ll undoubtedly say yes. Yet with every product and growth stage, how you help your customers realize their goals changes. We spoke with Kristaps Beinerts from the Customer Success team to find out what he’s learned throughout tawk.to’s rapid growth and what strategies are working now.