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101 - Business Messaging Masterclass

8. Three Tips For Great Chats

Contents
  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

Previous
Next
Description
Links
Description

Three tips for great chats

I want to give you three quick tips for responding to chats.

Here we go: 

1. Get personal. You can still build incredible relationships and rapport over chat. One easy way is to get the visitor’s name early on. “Hi, I’m Adrian. May I ask who I am chatting with today?” Once you have their name, use their name through the rest of the conversation. It’s going to make it so much easier to capture all the other information or details you want.

2. Use Emojis. Emojis are universal and they’re great to convey emotion and show empathy.

3. Remember, chat is a conversation.

Two things you should avoid:

1. Large slabs of text.

2. Responding immediately after the question or comment has been posted (remember, with tawk.to you can see exactly what they are typing). By doing this, it appears impersonal and robotic.

For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24×7 live chat available on our website.

Next up, we’re going to be discussing how you can use the tawk.to software to collaborate with your team remotely.

Links
Creating And Managing Shortcuts
You can create, and use Shortcuts (canned responses) to answer common questions by simply typing/followed by a keyword.
Description
Contents
Links
Description

Three tips for great chats

I want to give you three quick tips for responding to chats.

Here we go: 

1. Get personal. You can still build incredible relationships and rapport over chat. One easy way is to get the visitor’s name early on. “Hi, I’m Adrian. May I ask who I am chatting with today?” Once you have their name, use their name through the rest of the conversation. It’s going to make it so much easier to capture all the other information or details you want.

2. Use Emojis. Emojis are universal and they’re great to convey emotion and show empathy.

3. Remember, chat is a conversation.

Two things you should avoid:

1. Large slabs of text.

2. Responding immediately after the question or comment has been posted (remember, with tawk.to you can see exactly what they are typing). By doing this, it appears impersonal and robotic.

For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24×7 live chat available on our website.

Next up, we’re going to be discussing how you can use the tawk.to software to collaborate with your team remotely.

Contents
Three Tips For Great Chats

Introduction Video: 30s

Widget Design Video: 3min

Online Offline Video: 4min

Pre-Chat Form Video: 3min

Triggers Video: 3min

Responding To Chats Video: 2min

Shortcuts And Tabs Video: 3min

Three Tips Video: 2min

Team Collaborating Video: 3min

Features Video: 4min

Conclusion Video: 1min

Links
Creating And Managing Shortcuts
You can create, and use Shortcuts (canned responses) to answer common questions by simply typing/followed by a keyword.

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