Skip to content
  • Need help answering chats? Hire chat agents for just $1/hr
  • Products
    • Live Chat
    • Chat Pages
    • Contacts
    • Knowledge Base
  • Services
    • Hire Chat Agents
    • Hire a Virtual Assistant
    • Virtual Assistant Use Cases
      • Bookkeeping and Finance VA
      • Digital Marketing VA
      • Executive and Personal VA
      • E-commerce VA
      • Health Services VA
      • Real Estate VA
      • Web Development VA
  • Customers
  • Partners
    • Become a Partner
    • Partner Directory
  • Resources
    • Help Center
    • Academy
      • Business Messaging Masterclass
      • Respond to a Chat
      • Setting Up Your Knowledge Base
    • Developers
    • Blog
  • Why Free?
  • English
Menu
  • Products
    • Live Chat
    • Chat Pages
    • Contacts
    • Knowledge Base
  • Services
    • Hire Chat Agents
    • Hire a Virtual Assistant
    • Virtual Assistant Use Cases
      • Bookkeeping and Finance VA
      • Digital Marketing VA
      • Executive and Personal VA
      • E-commerce VA
      • Health Services VA
      • Real Estate VA
      • Web Development VA
  • Customers
  • Partners
    • Become a Partner
    • Partner Directory
  • Resources
    • Help Center
    • Academy
      • Business Messaging Masterclass
      • Respond to a Chat
      • Setting Up Your Knowledge Base
    • Developers
    • Blog
  • Why Free?
  • English
Log in
Sign Up Free

Video Links – Banning A Visitor

Banning or Un-Banning a Visitor

Contents
  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

  • 1. Introduction
    30s

  • 2. Widget design
    3min

  • 3. Online, offline
    4min

  • 4. Pre-Chat Form
    3min

  • 5. Triggers
    3min

  • 6. Responding to chats
    2min

  • 7. Shortcuts And Tabs
    5min

  • 8. Three tips
    2min

  • 9. Team collaborating
    3min

  • 10. Features
    4min

  • 11. Conclusion
    1min

If you have a visitor that you need to Ban from using the chat widget you can do so following these instructions. This Ban only prevents the visitor from using the chat widget. It does not ban them from your website.

If you are in an active chat:

1. Go to the Options menu in the top right corner of the chat window. Click Details to bring up the Details Pane if it’s not already open.
2. Click Ban Visitor. Provide a reason for Banning the Visitor.

3. You can choose to Ban the visitor by IP address by selecting the Ban IP box. (If you do not Ban the IP the visitor will be able to clear the cookies in their browser and return)

If you are not in an active chat:

  1. Go to the ADMIN section  bottom of the left-hand sidebar of the Dashboard  and then Choose the Property where you want the visitor to be banned.
  2. Select the Ban List option on the left-hand side menu.
  3. You will see a Green button that says Ban IP at the Top Right-hand of that screen.

4. You can enter the IP address for that visitor and create the ban.

To Remove a Banned Visitor from the Banned Visitor list click the empty box to the left-hand side of that visitor. A Delete Button will appear. Click the Delete Button to remove the ban.

Get tawk.to

  • Web Browser
  • Windows
  • macOS
  • iOS & Android

Products

  • Live Chat
  • Chat Pages
  • Knowledge Base
  • Contacts - a Free CRM

Services

  • Hire Chat Agents
  • Hire a Virtual Assistant

Resources

  • Help Center
  • Academy
  • Developers
  • Status
  • Blog

About

  • Why Free?
  • Careers - Join Us!
  • Customers
  • Partners

Let's tawk?

The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!

  • Privacy & Terms
  • Report Abuse
  • Contact Us
[language-switcher]
Linkedin-in Twitter Facebook-f Instagram Youtube Wordpress
© Copyright 2023 tawk.to, inc. All Rights Reserved. Various trademarks held by their respective owners.
[contact-form-7 id="2264" title="LeadGen"]