The top 6 advantages of outsourcing
Outsourcing is becoming an increasingly popular choice throughout the business world for a huge number of reasons; from optimizing performance and promoting growth to cost saving and driving efficiencies.
Key takeaways from IMPACT Live 2019
Hartford, Connecticut recently became a marketing leadership haven for a few days with IMPACT Live 2019! Flanked by marketers, salespeople and tech leaders, the event’s highlights were the keynote speeches on digital marketing, sales and innovation. Here are our top takeaways from the event.
9 tips to maintain a positive attitude in customer service
Customer service is an industry notorious for its ups and downs. A service agent’s day can often be a mixed bag of celebrating wins and trying to fire fight complex issues. Whilst the job can most certainly be very rewarding it can also come with stress, exhaustion, and a hefty dose of frustration.
10 things your competitors can teach you about customer service
Whilst the phrase “stay in your own lane” most definitely rings true, and it’s important not to copy or become distracted by the competition, it can be very insightful to keep an eye on the rest of the market. There are always lessons to be learned from observing emerging trends and behaviors that are working particularly well for your competitors.