How to deliver exceptional customer service this holiday season

Holiday customer service support team

The holidays are just around the corner and we can all agree it’s a busy time of year. It’s a crazy time for commerce, both in-person and in the digital space.

With that in mind, we thought we’d share a few tips and give you a boost in preparation for shoppers coming your way.

Communicate with prospects right where they are

Company representative speaking with global customers

The Sales process has shifted from the business to the customer. We “google” for answers. We turn to Social media to ask our friends what they think or where they went.
As a business with an online presence, it’s essential to show up across multiple channels. So how can we position ourselves where future customers can stumble onto our profiles?

The lost art of real talk in business

The lost art of real talk in business

Tech is at an all-time high and we’ve somehow lost real conversations along the way. Deep discussion between two people seems to happen less and less. How is real talk relevant to your business? And what does it look like in today’s digital sphere?