Why high availability is important for customer retention

24x7 support

Above all, you need to be there for your customers.
We all know what it’s like to be left hanging. Whether by a friend, a service or a business, it’s a frustrating and unpleasant experience. So it’s understandable that customers prefer to do business with companies they can rely on and who’ll respond in real time to any queries or concerns.

New feature: Support emails now automatically customized for you

We’re excited to announce a new email update at tawk.to. Our dedicated team of developers has just released a new feature and it’s now available for every subscriber at tawk.to: a default Ticketing Email address automatically customized to match the name of your chat property. Learn more here.

White label your Knowledge Base

As business owners, we want our brands to be known, trusted, and remembered. Today we’re excited to announce the launch of our new white label feature for your Knowledge Base. What is white labeling? Why are we getting so many requests? And what can white labeling do for your business?

One Small Step to a digitally savvy business

Human beings are wired to connect. Whether we’re stopping by a friend’s house or walking into a local store, a warm welcome has the power to lift our spirits, make our day brighter in any weather, and keep us coming back. Find out what’s working now to grow your business online and connect with customers — One Small Step at a time.