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Product Update: Webhooks

We're excited to announce our latest update has just gone live, giving you access to webhooks in the tawk.to dashboard. This means you can now send real-time notifications of events within the tawk.to chat widget to external services.

The top 6 advantages of outsourcing

Outsourcing is becoming an increasingly popular choice throughout the business world for a huge number of reasons; from optimizing performance and promoting growth to cost saving and driving efficiencies.

Key takeaways from IMPACT Live 2019

Hartford, Connecticut recently became a marketing leadership haven for a few days with IMPACT Live 2019! Flanked by marketers, salespeople and tech leaders, the event’s highlights were the keynote speeches on digital marketing, sales and innovation. Here are our top takeaways from the event.

9 tips to maintain a positive attitude in customer service

Customer service is an industry notorious for its ups and downs. A service agent’s day can often be a mixed bag of celebrating wins and trying to fire fight complex issues. Whilst the job can most certainly be very rewarding it can also come with stress, exhaustion, and a hefty dose of frustration.