Is your customer service team ready for Black Friday?

Black Friday is just around the corner. It’s a time that gets customer service teams (nervously) excited.

Being arguably the busiest time of the year for commerce, we wanted to share some of our best practices and help you to prepare for anything and everything coming your way!

Ask our team anything

woman with clipboard representing insightfulness

Ask our team anything! We’re excited to announce the launch of tawk tayo, our new monthly Question and Answer series. We’ll be covering a range of topics — from customer happiness and programming languages to remote work and sales.

CRM beta release: Contacts

View of a Contact profile in the CRM

Our development team has been working on a new CRM feature and we’re excited to announce it is now in the final stages of development. With Contacts, you can manage all your conversations and activity across multiple channels from a single Dashboard.