A Messaging App, offering Live Answering services. Strange right? Not really.
Offering Live Answering as a service is core to our revenue model, and it is how we're able to offer the software completely free
to over 1,700,000+ (and growing) business users.
Currently we get paid to answer chats for a small number of awesome
clients that do not want to (or simply can't) answer the chat themselves. From Restaurants to Banks, Colleges, some medium & large e-commerce sites etc.
To use the tawk.to chat software yourself and for your business is and always will be
100% completely free
. You will never
have to pay to use the core application.
Why would I want to hire agents 24x7 for $1/hr?
Live chat has proven to increase leads, inquiries and overall customer satisfaction - but often, the biggest challenge businesses face is how to hire staff to ensure you're always online when your customers need you. Hiring live agents with tawk.to is "Your business, powered by our support team"
. Your customers will think they are chatting with your in house staff, right on your website.
Nothing is worse for a visitor than when they can't find what they are looking for on your website. The visitor may simply need to ask a quick question before making a purchase decision, and nobody is there to help. Our dedicated, native speaking experts are fully trained in customer service and lead capture and can assist and guide your visitors when they need help right away.
We're sure you have many questions, as just like hiring your own internal team members; hiring qualified agents to answer on your behalf can seem like a daunting process at first. We have tried to answer our most Frequently Asked Questions below :