New Features : Tabs, Knowledge Base & Agent Alerts

Today, we're launching 3 new features : custom Tabs, Knowledge Base & Agent Alerts

When providing Live Chat as a service channel, it is imperative that you have all the information you need at your finger tips to answer any question a visitor may have - so we completely rebuilt the details pane, and worked out how to best pull data from all of your custom systems right into the dashboard.

What we came up is going to make your Agents really efficient, and arm them with everything they need to wow your customers :

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