Learn tawk.to
Eighteen topic tracks and 350+ short videos. Account setup, the chat widget, the inbox, ticketing, triggers, AI Assist, integrations, the developer API, and industry-specific AI chatbot walkthroughs.
Onboarding stops being a bottleneck
Most chat tools throw a blank inbox at you and let you figure it out. The Academy is the alternative — short videos per topic, organised so you can watch just the track you need: getting your widget live, training AI Assist on your help docs, or wiring up your first trigger.
Pick the topic. Watch just the videos you need.
Every track is a set of short videos. Numbers below are the video count for each.
Getting Started
Account, property, and dashboard setup — from signup to first chat.
Billing & Subscriptions
Add-ons, invoicing, payment methods, and what's free vs paid.
Chat Widget · Appearance
Branding, language, and visual customisation of the widget.
Chat Widget · Behavior
Scheduling, pre-chat forms, and routing rules.
Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Tickets & Email
Turning chats into tickets, email management, status workflows.
Triggers & Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base
Building a help center, structuring articles, search.
Privacy & Security
Data handling, visitor tracking, GDPR-relevant settings.
Integrations
Telegram, WhatsApp, SMS, Facebook Messenger, and e-commerce or CMS platforms.
Developer & API
REST API, webhooks, Zapier, and advanced automation for builders.
AI Assist · Setup
Introduction to AI Assist and basic configuration.
AI Assist · Training
Data sources, re-syncing, and keeping the model accurate.
AI Assist · Persona
Base prompts, tone, and shaping how AI Assist replies.
AI Assist · Handoff
Automation, escalation rules, and human handoff.
AI Assist · Lead Gen & Forms
Capturing leads and form data through AI Assist conversations.
AI Commands
Content creation, SEO, and brainstorming with AI Commands in your dashboard.
AI Chatbot by Industry
See AI Assist set up for your line of business — walkthroughs for 120+ industries.
· 376 videos across all tracks
AI Assist, covered end to end
AI Assist isn't one switch — it's five things that build on each other. This path runs the whole arc, from live-and-answering to closing leads. Follow it in order, or drop into the step you're on.
- 01SetupIt goes live on your site and starts answering.
- 02TrainingAnswers come from your help docs, not guesswork.
- 03PersonaReplies sound like your brand, not a bot.
- 04HandoffIt hands to a human at exactly the right moment.
- 05Lead GenChats turn into captured leads and form data.
Watch what you
actually need
No course gating. Pick the video that answers your question and watch just that one.