Clarifying AI Agent shortcut reply options

Learn how to control exactly how your AI agent handles each shortcut in tawk.to AI Assist using the Reply Handling setting. This video covers the three Reply Handling options, when you'd use each one, and why per-shortcut control matters. Lock a compliance answer word for word, let routine replies adjust only when needed, or have standard messaging rephrased to match your agent's tone. No global switch, no blanket rules, just precise control at the individual shortcut level.