AI Assist FAQs: Your Questions Answered

Get answers to the most common questions about tawk.to AI Assist, all in one place. This video covers how your AI agent works, how to train it, which channels it supports, how credits are counted and what happens when they run out, how to handle escalations and fallbacks, and how to stay notified when your agent joins a conversation. If you're just getting started or something isn't working the way you expected, this is a good place to start.